Responsible Gambling
We take responsible gambling seriously. At Orion Spins we want play to be safe, controlled and enjoyable, so we provide clear tools and straightforward guidance to help you manage your activity. If gambling is ever causing you concern, we encourage you to use the account controls or reach out for support.
Our player protection principles
We promote responsible play through prevention, transparency and timely support. We encourage players to set personal limits, take regular breaks and use self-exclusion when needed. We monitor accounts for signs of harm and will contact customers or apply protective measures where necessary to keep play under control.
Activity-control tools
You can manage your play directly from your account. Available controls include deposit limits, loss limits, session time limits, daily or weekly reminders and temporary time-outs. These tools are immediate and apply across casino and sportsbook activity where available.
Deposit and loss limits
Set limits that suit your budget. Typical options include:
- Daily deposit - for example £10 - £500
- Weekly deposit - for example £50 - £2,000
- Monthly deposit - for example £200 - £5,000
We also offer loss limits to control how much you can lose over a set period. You can change limits in your Account - Responsible Gambling section or contact support for assistance.
Time limits and breaks
Use session limits and reality checks to manage playing time. Options include short time-outs from 24 hours up to several weeks, or longer self-exclusion if you need an extended break. Time-outs are reversible; self-exclusion requires a removal process and cooling-off period.
Self-exclusion
If you need to stop for a longer period you can self-exclude from your account. Self-exclusion is a formal step that blocks access for the chosen period. To self-exclude, go to Account - Responsible Gambling or contact [email protected] for help with the process.
Signs of problematic behaviour
Look out for early warning signs such as chasing losses, betting more than intended, borrowing money to gamble, neglecting work or family, or feeling anxious or distracted by gambling. If you recognise any of these signs in yourself or someone you care about, consider using our tools or seeking advice.
Practical tips to stay in control
- Set a strict deposit budget and stick to it.
- Use session time limits and regular breaks.
- Avoid gambling under the influence of alcohol or when stressed.
- Keep gambling for entertainment, not as a way to make money.
- Consider blocking software or account restrictions if needed.
Professional help and support organisations
If you need further support, contact a professional organisation. In the UK you can reach out to GamCare, Gamblers Anonymous, the National Gambling Helpline or Samaritans for confidential advice. If you prefer, speak to your GP for a referral. For account help contact [email protected].