Need Help? Contact Us
Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or phone for prompt, practical assistance. For account and payments queries use the contacts below. Affiliate and partnership enquiries should go to the affiliate address. We’ll assist with verification, withdrawals and any site issues to get you back playing quickly. Use the channels below to get help quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected], for account-related issues, verification and withdrawals |
| General enquiries | [email protected], for billing, product questions and feedback |
| Affiliate enquiries | [email protected], for partnership and marketing queries |
| Phone | +44 20 7946 0321, speak to an agent for urgent account or technical concerns |
| Working hours | Mon-Fri, 09:00-18:00 for email and phone; live chat available 24/7 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or any matter that needs explanations or documents. Please send your message to [email protected] with a clear subject line, your account username and up-to-date contact details to avoid delays. Attaching relevant files speeds up resolution and helps us respond accurately.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple questions and account requests are usually handled quickly, while complex issues such as withdrawal investigations or document checks may take longer depending on their nature. We’ll keep you updated throughout the process and escalate urgent matters where necessary to ensure a timely resolution.
Feedback
Help us improve the site by sharing your feedback, suggestions or ideas. Tell us about features you’d like, bugs you spot or promotions you think we should run. Every message is read and considered by our team, and we use feedback to refine the site, fix issues and shape upcoming offers. Send your thoughts via live chat or email to [email protected].