Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Orion Spins. They describe the relationship between us and you as a user, including account duties, eligibility, acceptable use, promotions, payments and how we handle disputes. By registering or using the site you accept these terms, our Privacy Policy and any additional rules published on the site from time to time.
Account responsibilities
You are responsible for maintaining the confidentiality of your account details, including your username and password, and for all activity on your account. You must provide accurate and up-to-date information when registering and keep your contact details current. We may suspend or close accounts where false details, fraudulent activity or bonus abuse are suspected. Only one account is permitted per person, household and device unless we agree otherwise in writing.
Eligibility requirements
To use our services you must be at least 18 years old or the minimum legal gambling age where you live, whichever is higher. You must not be located in a jurisdiction where access to our site is prohibited. We may restrict registration from certain countries or territories and will not accept customers where local law prevents remote gambling. If you are unsure about your eligibility, contact support before registering.
Acceptable platform use
Use of the site must be lawful and honest. You must not attempt to manipulate games, use automated tools, collude with other players, place bets to exploit bonuses or otherwise act in bad faith. Chargebacks, tampering with payment methods or attempting to conceal true identity are prohibited and may result in account closure, seizure of funds and referral to relevant authorities.
General bonus and promotion rules
Promotions, including welcome offers and free spins, are subject to specific terms published with each campaign. Unless stated otherwise, only one promotion may be active per account at a time and bonuses may carry wagering requirements, game contribution rules and maximum cashout limits. We reserve the right to decline, cancel or claw back bonuses where we suspect abuse, error or non-eligible activity. Always read the promotion T&Cs before claiming an offer.
Deposits and withdrawals
Deposits may be made using the payment methods shown in the cashier. Minimum and maximum deposit amounts may vary by method and promotion. Withdrawals are subject to verification checks and may require identity documents, proof of address or proof of payment. We process withdrawal requests as promptly as possible; processing times can vary by method and may include an internal review period. We may apply reasonable limits to withdrawals and split large payouts across multiple payments. Any fees charged by banks or third parties are your responsibility unless stated otherwise.
Dispute resolution
If you have a dispute, contact our support team via live chat or email and provide full details so we can investigate. We aim to resolve issues promptly and fairly. If a resolution cannot be reached directly, we will explain available escalation routes and any applicable binding or non-binding complaint procedures. Use of the site does not create a right to guaranteed outcomes or guaranteed payouts beyond the terms that apply to your bets and promotions.
Updates to terms and conditions
We may amend these Terms and Conditions from time to time. Changes will be published on the site and, where appropriate, notified to registered users. Continued use of the site after publication of updated terms constitutes acceptance of those changes. If you do not accept the revised terms you should stop using the site and close your account.